ServiceNow Certified Implementation Specialist – Customer Service Management — Question 4

ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer’s Twitter profile details?

Answer options

• A. Account
• B. Not supported
• C. Consumer
• D. Social Profile
• E. Personnel File

Correct answer: D

Explanation

The correct answer is D, Social Profile, as this entity is specifically designed to store social media details, including Twitter profiles. Options A (Account) and C (Consumer) do not specifically cater to social media information, while B (Not supported) suggests a lack of functionality, and E (Personnel File) is unrelated to social media profiles.