ServiceNow Certified Implementation Specialist – Customer Service Management — Question 33

Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?

Answer options

• A. Open an incident
• B. Viewing knowledge articles
• C. Live chat
• D. Consumer self-registration

Correct answer: A

Explanation

The correct answer is A, as the consumer support portal does not allow users to open incidents directly. Options B, C, and D are all functionalities that are available in the support portal, enabling users to access knowledge articles, engage in live chat, and self-register.