ServiceNow Certified Implementation Specialist – Customer Service Management — Question 27

What is a household entity?

Answer options

• A. Group of users that usually share a common address and use services as a group
• B. Group of people that usually share a common address and use services as a group
• C. Group of customers that usually share a common address and use services as a group
• D. Group of consumers that usually share a common address and use services as a group

Correct answer: D

Explanation

The correct answer is D because a household entity specifically refers to a group of consumers who reside at the same address and access services together. Options A, B, and C use terms like 'users,' 'people,' and 'customers,' which do not accurately convey the focus on 'consumers' in the context of household entities.