ServiceNow Certified Implementation Specialist – Customer Service Management — Question 260

A contact can submit a self-registration request from the customer portal with a registration code. Which of the following roles can approve the request? (Choose three.)

Answer options

• A. Customer service manager (sn_customerservice_manager)
• B. System administrator (admin)
• C. Customer administrator (sn_customerservice.customer_admin)
• D. Partner administrator [sn_customerservice.partner_admon]
• E. Service organization administrator (sn_customerservice.service_organization_admin)

Correct answer: B, C, D

Explanation

The correct roles that can approve the self-registration requests are B, C, and D. The System administrator has full access, while both Customer administrator and Partner administrator roles are designated to manage customer-related requests. The Customer service manager and Service organization administrator do not have the necessary permissions to approve these specific requests.