ServiceNow Certified Implementation Specialist – Customer Service Management — Question 248

Which of the following statements is correct regarding product models in CSM?

Answer options

• A. Products models can only contain digital (logical) items
• B. Product models can contain either physical items or digital (logical) items but not both in the same model
• C. Product models can only contain physical items
• D. Product models can contain both physical items and digital (logical) items in the same mode

Correct answer: D

Explanation

The correct answer is D because product models in CSM are designed to encompass both physical and digital (logical) items together. Options A, B, and C are incorrect as they incorrectly limit the types of items that can be included in product models.