ServiceNow Certified Implementation Specialist – Customer Service Management — Question 243

Where should non-configurable attributes be stored?

Answer options

• A. Case Tables
• B. Product Model Tables
• C. Free text
• D. Contract Table

Correct answer: B

Explanation

Non-configurable attributes are best stored in Product Model Tables because they relate directly to the characteristics of the product that do not change. The other options, such as Case Tables and Contract Tables, are meant for different types of data and are not suitable for non-configurable attributes.