ServiceNow Certified Implementation Specialist – Customer Service Management — Question 225

Which Service-Aware Install Base entity defines configuration items accessible to customers?

Answer options

• A. Model
• B. Install Base Item
• C. Sold Product
• D. Asset

Correct answer: B

Explanation

The correct answer is B, Install Base Item, as it specifically represents the configuration items that can be accessed by customers. Options A, C, and D refer to different aspects of the Service-Aware Install Base but do not directly define the items accessible to customers.