ServiceNow Certified Implementation Specialist – Customer Service Management — Question 203

To which recipient types can targeted communications (publications) be sent? (Choose two.)

Answer options

• A. Outsourced Service Providers
• B. Contacts
• C. Internal users
• D. Households

Correct answer: B, C

Explanation

The correct answers are B and C because targeted communications can be directed towards Contacts and Internal users, who are typically part of the organization's communication strategy. Outsourced Service Providers and Households do not fall under the typical recipient categories for such targeted messaging.