ServiceNow Certified Implementation Specialist – Customer Service Management — Question 193

From a service provider’s perspective, is the following a product or an asset?
A cable modem model that the service provider sells.

Answer options

• A. Product
• B. Asset

Correct answer: A

Explanation

The correct answer is 'Product' because the cable modem is being sold by the service provider, making it a commercial offering. An 'Asset', on the other hand, refers to something of value owned by the provider, but in this context, the focus is on the sale of the modem.