ServiceNow Certified Implementation Specialist – Customer Service Management — Question 189

In the 'Action Status' column on a case list, what could a blue indicator dot mean?

Answer options

• A. Needs attention
• B. Blocked internally
• C. Blocked externally
• D. Work in progress

Correct answer: A

Explanation

The blue indicator dot typically signifies that the case requires attention, making option A correct. The other options represent different statuses that do not align with the meaning of the blue dot, such as internal or external blocking, which are indicated by other colors or symbols.