ServiceNow Certified Implementation Specialist – Customer Service Management — Question 187

On the Customer Service Portal which personas can see work orders from their company hierarchy? (Choose two.)

Answer options

• A. Partner admin
• B. Partner contact
• C. Customer admin
• D. Customer contact

Correct answer: A, C

Explanation

The correct answers are A and C because both the Partner admin and Customer admin roles have the necessary permissions to access and view work orders within their company's hierarchy. The Partner contact and Customer contact roles typically do not have the same level of access to work orders.