ServiceNow Certified Implementation Specialist – Customer Service Management — Question 184

Which table must be extended when creating a new case type?

Answer options

• A. Case (sn_customerservice_case)
• B. Case Task (sn_customerservice_case_task)
• C. Task (task)
• D. Case Type (sn_case_type)

Correct answer: A

Explanation

The correct answer is A, as the 'Case' table (sn_customerservice_case) is the foundational table for case types and must be extended to accommodate new case definitions. The other options, while related to case management, do not serve as the primary table for defining case types.