ServiceNow Certified Implementation Specialist – Customer Service Management — Question 182

Installing the Customer Service Management plugin activates:

Answer options

• A. Only one other plugin - Field Service Management Plugin
• B. No other Plugins
• C. Only two other plugins - Portal and Case Management
• D. Many other plugins at the same time

Correct answer: D

Explanation

The correct answer is D because installing the Customer Service Management plugin typically activates multiple related plugins to provide comprehensive functionalities. The other options incorrectly limit the number of plugins activated or state that no plugins are activated.