ServiceNow Certified Implementation Specialist – Customer Service Management — Question 180

Which of the following statements is correct with regards to partners vs. third-parties in ServiceNow’s CSM application? (Choose two.)

Answer options

• A. A partner will own the relationship with their customer
• B. A partner and a third party are the same in ServiceNow’s CSM application
• C. A partner does not own the relationship with a customer. This relationship is owned by the organization they are partnering
• D. A partner is an organization that has been contracted to sell products and services they have actually purchased from another organization
• E. A partner does not own any of the products or services provided by their partnering organization, instead they help to sell, deliver and support them on their behalf

Correct answer: C, E

Explanation

The correct answers are C and E because they accurately reflect that a partner does not own the customer relationship; the partnering organization does. Additionally, while partners assist in selling and supporting products or services, they do not own them, which is indicated in option E. Options A and B are incorrect as they misrepresent the role of partners in customer relationships and incorrectly equate partners with third parties.