ServiceNow Certified Implementation Specialist – Customer Service Management — Question 165

What does Major issue Management use to identify all other customers impacted by a major case?

Answer options

• A. Account lists
• B. Customer Product lists
• C. Notify lists
• D. Recipient lists

Correct answer: D

Explanation

The correct answer is D, Recipient lists, as they are specifically designed to track and notify all customers affected by a major issue. Options A, B, and C do not serve the specific purpose of identifying impacted customers in the context of major case management.