ServiceNow Certified Implementation Specialist – Customer Service Management — Question 139

What role does the Engagement Manager play before the Workshop? (Choose two.)

Answer options

• A. Project Manager
• B. Acts as intermediary
• C. Provides answers to technical problems
• D. Assists with technical requirements

Correct answer: B, D

Explanation

The Engagement Manager acts as an intermediary to facilitate communication and understanding between stakeholders, which is critical before the Workshop. Additionally, they assist with technical requirements to ensure that all necessary specifications are addressed. Options A and C do not accurately represent the Engagement Manager's primary roles in this context.