ServiceNow Certified Implementation Specialist – Customer Service Management — Question 137

What are common types of application record data that are imported during a CSM data migration? (Choose two.)

Answer options

• A. Knowledge Article
• B. Accounts
• C. Chat
• D. Case

Correct answer: A, B

Explanation

The correct answers are A and B because Knowledge Articles and Accounts are essential records often imported during a CSM data migration. Options C and D, while important in other contexts, are not typically categorized as common types of application record data imported in this specific process.