ServiceNow Certified Implementation Specialist – Customer Service Management — Question 128
Which of the following roles cannot update a consumer’s record?
Answer options
- A. sn_customerservice_agent
- B. sn_customerservice_manager
- C. sn_customerservice.consumer_agent
- D. admin
Correct answer: A
Explanation
The role sn_customerservice_agent is restricted from updating a consumer's record, which is why it is the correct answer. In contrast, both sn_customerservice_manager and admin roles typically have broader permissions, allowing them to make such updates, while sn_customerservice.consumer_agent may also have permissions to update records.