ServiceNow Certified Implementation Specialist – Customer Service Management — Question 125

During which Now Create stage are workshops conducted?

Answer options

• A. Execute
• B. Initiate
• C. Deliver
• D. Plan
• E. Close

Correct answer: D

Explanation

Workshops are conducted during the Plan stage of Now Create as this phase focuses on defining the project scope and strategies. The other stages, such as Execute and Close, are more about implementation and finalization rather than planning and discussion.