ServiceNow Certified Implementation Specialist – Customer Service Management — Question 120

Which of the following is correct regarding the create contact (consumer) feature in CSM Workspaces?

Answer options

• A. The create contact (consumer) feature is available in all CSM Workspaces
• B. The create contact (consumer) feature is not available in any of the CSM Workspaces
• C. The create contact (consumer) feature is only available in the CSM Configurable Workspace
• D. The create contact (consumer) feature is only available in the Agent Workspace

Correct answer: C

Explanation

The correct answer is C because the create contact (consumer) feature is specifically designed to function only within the CSM Configurable Workspace. Options A and B are incorrect as they misrepresent the availability of this feature in other workspaces, and option D is wrong since it incorrectly states that the feature is limited to the Agent Workspace.