ServiceNow Certified Implementation Specialist – Customer Service Management — Question 115

An account is a supported external customer and a contact is a user who is an employee of an account. How many accounts can a contact be associated with?

Answer options

• A. One
• B. Two
• C. Three
• D. Multiple

Correct answer: A

Explanation

The correct answer is 'One' because a contact can only be associated with a single account within this context. The other options are incorrect as they suggest that a contact can belong to multiple accounts, which contradicts the definition provided.