ServiceNow Certified Implementation Specialist – Customer and Industry Workflows — Question 11

When designing an ARM or CFT backed Catalog Item, how can you ensure that the Order Form variable automatically presents with a list of appropriate CIs from the ServiceNow CMDB?

Answer options

• A. Utilize Expressions
• B. Utilize Mappings
• C. Utilize Conditions
• D. Utilize Metadata

Correct answer: C

Explanation

The correct answer is C, as utilizing Conditions allows you to filter and present only the relevant Configuration Items from the CMDB. Options A, B, and D do not specifically address the requirement to control the display of items based on conditions, making them inappropriate for this scenario.