ServiceNow Certified Implementation Specialist – Application Portfolio Management — Question 24

What are the stages of the APM rationalization process?

Answer options

• A. Measure, Evaluate, Decide, Take Action, Baseline
• B. Identify, Measure, Evaluate, Decide, Take Action
• C. Identify, Measure, Decide, Take Action, Communicate
• D. Identify, Measure, Evaluate, Take Action, Certify

Correct answer: B

Explanation

The correct answer, B, includes the essential steps of identifying the applications, measuring their performance, evaluating their necessity, deciding on actions, and then taking those actions. Options A, C, and D include steps that are either missing, incorrectly sequenced, or irrelevant to the APM rationalization process, thus making them incorrect.