ServiceNow Certified Implementation Specialist – Application Portfolio Management — Question 21

If a customer asks you how ServiceNow’s ServiceMapping application works in order to support APM, how would you explain it?

Answer options

• A. Identifies all hardware and software CI’s and other dependencies that support that service.
• B. Drills down to provide application services, vulnerabilities and risks.
• C. Creates an API to manage seamless application services.
• D. Provides software entitlements through a top-down approach.

Correct answer: A

Explanation

The correct answer is A, as it accurately describes how ServiceNow’s ServiceMapping application identifies all configuration items (CIs) and their dependencies that are essential for a given service. Option B focuses on application services and risks, which is not the primary function of ServiceMapping. Option C discusses API creation, which is not relevant in this context, and option D refers to software entitlements, which does not relate directly to APM support.