ServiceNow Certified Implementation Specialist – Application Portfolio Management — Question 14

APM combines with several ServiceNow technologies to provide a comprehensive view of your customer’s application portfolio. Why would a customer want to utilize information from ServiceNow ServiceMapping? (Choose two.)

Answer options

• A. Identify your customer’s applications’ underlying technologies.
• B. Identify your customer’s application services.
• C. Produce a horizontal picture of a customer’s business applications.
• D. Create an application inventory.

Correct answer: A, B

Explanation

The correct answers, A and B, focus on understanding the underlying technologies and services associated with customer applications, which is crucial for managing application portfolios effectively. Options C and D, while relevant, do not directly leverage the unique capabilities of ServiceNow ServiceMapping in the context of APM.