ServiceNow Certified Application Specialist – Performance Analytics — Question 79

Which of the following measurements can be obtained using Reporting? (Choose two.)

Answer options

• A. Weekly comparison of Incident resolution time vs SLA met percentage
• B. Forecast of HR Case Resolution Times over the Next Month
• C. Currently Active Incidents with Open Problems
• D. Current view of Employees by Department
• E. Department Headcount Over Time

Correct answer: C, D

Explanation

The correct answers, C and D, pertain to Reporting capabilities that focus on real-time data regarding active incidents and employee distribution. Options A, B, and E involve metrics that are not typically derived from standard Reporting functions, such as future forecasting or historical analysis.