ServiceNow Certified Application Specialist – Performance Analytics — Question 68
Consider the following configurations and requirements:
• You plan to set up an Indicator, Average Assignment Duration, to trend the duration of time Resolved Incidents are assigned to Assignment Groups.
• There is an existing metric called Assignment Group which already tracks the duration of time an Incident is assigned to different Assignment Groups.
How would you configure the Indicator Source for the Average Assignment Duration Indicator?
Answer options
- A. Facts table: Incident Metric | Conditions: Resolved on Today AND Definition is Assignment Group
- B. Facts table: Incident | Conditions: Resolved on Today AND Value is Assignment Group
- C. Facts table: Incident | Conditions: Resolved on Today AND Definition is Assignment Group
- D. Facts table: Incident Metric | Conditions: Resolved on Today AND Value is Assignment Group
Correct answer: A
Explanation
The correct answer is A because it specifies the use of the Incident Metric facts table, which is necessary for tracking the duration of time incidents are assigned to groups. Options B and C incorrectly reference the Incident facts table instead of the Incident Metric, while option D uses the correct facts table but incorrectly identifies the condition as 'Value' instead of 'Definition'.