ServiceNow Certified Application Specialist – Performance Analytics — Question 58

Which of the following scenarios require the use of a scripted Breakdown Mapping? (Choose two.)

Answer options

• A. Categorizing Requests based on the number of times they were updated.
• B. Categorizing the length of time since Tasks were updated into Age Ranges.
• C. Categorizing Incidents based on their Priority.
• D. Categorizing Tasks based on the Hour of the Day they were created.

Correct answer: B, D

Explanation

The correct answers are B and D because scripted Breakdown Mapping is needed to categorize data based on specific dynamic criteria like time intervals, which applies to the age of Tasks and the hour of creation for Tasks. Options A and C do not require such scripting as they categorize based on static attributes that do not change dynamically.