ServiceNow Certified Application Specialist – Performance Analytics — Question 54

Which of these Indicators should NOT be included in a Historical Collection? (Choose two.)

Answer options

• A. Average age of open incidents
• B. Number of new incidents
• C. Number of incidents not updated in the last 5 days
• D. Number of incidents with no assignment group

Correct answer: A, C

Explanation

The Average age of open incidents and the Number of incidents not updated in the last 5 days are not suitable for Historical Collections because they represent current or transient states rather than historical trends. In contrast, the Number of new incidents and the Number of incidents with no assignment group provide valuable historical data that can be used for analysis.