ServiceNow Certified Application Specialist – Performance Analytics — Question 34

You plan to collect historical data for the default indicator “Number of open and overdue incidents.” Which breakdown should be excluded from the historical data collection job?

Answer options

• A. Category
• B. Age
• C. State
• D. Priority

Correct answer: C

Explanation

The correct answer is C because the 'State' breakdown is dynamic and can change frequently, making it less useful for historical analysis. The other breakdowns, such as Category, Age, and Priority, provide more stable data that can be effectively analyzed over time.