ServiceNow Certified Application Specialist – Performance Analytics — Question 23

What condition do you use on the Elements Filter record for the ‘Groups’ Breakdown Source to get only groups that had an incident assigned to them?

Answer options

• A. By adding ‘itil’ to the Roles necessary to see the filter
• B. By adding ‘Incident->Assignment group’ to the Related List Conditions
• C. By adding ‘itil’ type to the ‘Conditions’
• D. By selecting ‘Incident [incident]’ for the Facts table

Correct answer: B

Explanation

The correct answer is B because adding ‘Incident->Assignment group’ to the Related List Conditions specifically filters for groups that have incidents assigned to them. The other options either pertain to roles, types, or facts tables, which do not directly affect the filtering of groups based on incident assignments.