ServiceNow Certified Application Specialist – Performance Analytics — Question 18

How are responsible users reminded when a signal remains unresolved?

Answer options

• A. Via Virtual Agent
• B. Via Connect Chat
• C. By email notification
• D. By text message

Correct answer: C

Explanation

Email notifications are typically used to alert users about unresolved signals, ensuring they receive the information directly in their inbox. Other options, such as Virtual Agent and Connect Chat, may not provide the same level of persistence or formality as email, while text messages can be less suitable for detailed notifications.