ServiceNow Certified Application Developer — Question 138

Which business requirements and process(es) should be documented as part of the application development plan? (Choose four.)

Answer options

• A. Available licenses
• B. Business problem
• C. Process steps
• D. Users/stakeholders
• E. Database capacity
• F. Project schedule
• G. Data input/output

Correct answer: B, C, D, G

Explanation

The correct answers are B, C, D, and G because these elements are critical for understanding the business context, mapping out the workflow, identifying key participants, and defining data interactions. Options A, E, and F, while important in other contexts, do not directly relate to documenting business requirements and processes for application development.