Professional Scrum Master II (PSM II) — Question 114

Customer satisfaction should be measured:

Answer options

• A. Annually
• B. Quarterly
• C. Daily
• D. Frequently

Correct answer: D

Explanation

The correct answer is D, as customer satisfaction should be monitored frequently to promptly address any issues and adapt to customer needs. Options A, B, and C are less effective because they do not allow for the timely adjustments and responses that frequent measurement provides.