Professional Scrum Master II (PSM II) — Question 101

Several Sprints into a project, a client is complaining to the Product Owner about the poor performance of the product.
As a Scrum Master, how can you help the Product Owner?

Answer options

• A. Coach the Product Owner on effective ways to communicate this concern to the Development Team and encourage the Product Owner to add the performance issue to the Product Backlog.
• B. Tell the Product Owner performance is defined by the Development Team.
• C. Note the issue for the next Sprint Retrospective.
• D. Notify the team responsible for system performance.

Correct answer: A

Explanation

The correct answer is A because coaching the Product Owner on communication and backlog prioritization directly addresses the client's concern. Option B dismisses the issue by shifting responsibility, while C delays addressing the concern until the Retrospective, and D does not involve the Product Owner in the resolution process.