SAFe Scrum Master (SSM) — Question 3

What is the first step of the problem-solving workshop?

Answer options

• A. Identify the biggest root cause
• B. Perform a root-case analysis
• C. Agree on the problem to solve
• D. Restate the new problem for the biggest root cause

Correct answer: C

Explanation

The correct answer is C because agreeing on the problem to solve is essential before any analysis can take place. Identifying the root cause or performing an analysis (options A and B) can only be effective once the team is aligned on the specific problem. Option D is also premature, as it assumes the problem has already been determined.