SAFe Product Owner / Product Manager (POPM) — Question 6

What is one method for designing the end-to-end Customer experience?

Answer options

• A. Persona development
• B. Feature storming
• C. Journey mapping
• D. Whole-product thinking

Correct answer: C

Explanation

Journey mapping is the correct answer because it visualizes the entire Customer experience, highlighting interactions and touchpoints. The other options, while useful, do not provide a holistic view of the Customer journey as effectively as journey mapping does.