SAFe Agilist (SA) – Leading SAFe — Question 36

How does SAFe describe Customer Centricity?

Answer options

• A. As a set of practices employed to make products focused on the Customer
• B. As a strategy to meet the needs of an ever-changing Customer market
• C. As a mindset focused on Customer behaviors that produce the best innovations
• D. As a way of working to include the Customer in daily work processes and planning

Correct answer: C

Explanation

The correct answer, C, highlights the importance of understanding Customer behaviors to drive innovation, which is a core principle of Customer Centricity in SAFe. Options A and B focus more on practices and strategies rather than the mindset aspect, while D emphasizes processes without addressing the underlying Customer-focused mindset.