Salesforce Certified Field Service Consultant — Question 4

Universal Containers performs services on Assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks associated with the Assets.
Which two techniques should the Consultant consider to ensure Work Orders are properly completed? (Choose two.)

Answer options

• A. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to the Work Order.
• B. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
• C. Use of Standard Reports to view Parent and Root Work Order Line Items within Work Orders by Customer.
• D. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

Correct answer: A, B

Explanation

Options A and B are correct because they enhance the organization and management of work tasks by utilizing the existing hierarchy of Assets. Option C does not directly contribute to the completion of Work Orders, as it focuses on reporting rather than task management. Option D, while it introduces a hierarchy, does not specifically address the linking of Work Order Line Items to Assets, making it less effective in this context.