Salesforce Certified Field Service Consultant — Question 29

A Universal Containers customer is having issues with three containers at the customer’s site. Each container is tracked as an Asset on the customer’s Account.
Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently? (Choose two.)

Answer options

• A. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.
• B. Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.
• C. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.
• D. Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.

Correct answer: A, B

Explanation

Options A and B are correct because they ensure that each Asset is managed with its own Work Order, allowing for independent service management. Options C and D do not provide the same level of independence for the service appointments as they either group items or do not create separate Work Orders for each Asset.