Salesforce Certified Field Service Consultant — Question 24

For new server installations, AW Computing uses a work order with two line items: one line item for the installation and the other line item to set up the network connection. Each line item could be completed by a different or same resource depending on skills.

What should the relationship between the work order and service appointment be and what is the most appropriate way to schedule the work?

Answer options

• A. Create a service appointment for the work order to ensure one resource handles the job and use auto-schedule.
• B. Create two service appointments with a dependency to ensure the same start of both.
• C. Create a service appointment for each line item and use bulk scheduling to schedule the appointments.
• D. Relate both line items to a service appointment and use the candidate quick action to schedule.

Correct answer: B

Explanation

The correct answer is B because creating two service appointments with a dependency ensures that both tasks start at the same time, which is essential for efficient coordination. Option A restricts the task to one resource, which may not be the best use of available skills. Option C does not ensure simultaneous start times, and Option D does not clarify the scheduling method effectively.