Salesforce Certified Field Service Consultant — Question 22

Universal Containers has role-based Technicians and managers who handle Service Appointments. Sometimes Technicians arrive on-site but are unable to gain access to the customer's equipment. Only the manager has permission to cancel the Service Appointment.

How should a Consultant meet this requirement?

Answer options

• A. Allow Status Transitions based on Role.
• B. Configure Status Transitions based on Resource Type.
• C. Assign Permission Sets that allow Status Transitions.
• D. Limit Status Transitions based on Profile.

Correct answer: D

Explanation

The correct answer is D because limiting Status Transitions based on Profile ensures that only users with the appropriate profile, such as Managers, can perform the action of canceling appointments. The other options do not effectively restrict permission based on user profiles, leading to potential unauthorized cancellations by Technicians.