Salesforce Certified Field Service Consultant — Question 20
The service director at Ursa Major Solar would like to understand the effect that service objectives have on the assignment of service appointments to service resources.
Where can the director view service objective scores for potential appointment time slots?
Answer options
- A. Candidates action
- B. Bulk dispatch action
- C. Book appointment action
- D. Dispatch console
Correct answer: D
Explanation
The correct answer, D, Dispatch console, allows the director to view service objective scores associated with potential appointment time slots. Options A, B, and C do not provide the necessary insights into service objective scores, as they focus on different aspects of the appointment scheduling process.