Salesforce Platform Developer I (legacy) — Question 7

Universal Containers has activated Web-to-Case on their corporate website. IT configured Auto-Response to thank the customer for logging the case and activated Assignment Rules based on the state (USA) in which the customer resides. Case ownership is therefore determined and routed to the corresponding queue "" North, South, East, or West. Customer Cases that do not meet the existing criteria should be assigned to Queue "" World.
What solution will satisfy this requirement?

Answer options

• A. Using a Trigger, change the owner of Cases outside the US to Queue "" World.
• B. In Case Support Settings, change Default Case Owner to Queue "" World.
• C. In an Active Case Flow, change the name of the Queue to World.
• D. Using a Workflow Rule, change the owner of new Cases outside the US to Queue "" World.

Correct answer: B

Explanation

The correct answer is B because changing the Default Case Owner to Queue 'World' ensures all cases not meeting the specified criteria are automatically directed there. Options A and D involve using triggers or workflow rules, which are unnecessary since the default setting can handle this scenario. Option C does not address ownership assignment effectively as it merely changes the queue name rather than the ownership criteria.