Salesforce Platform Developer I (legacy) — Question 3

Universal Containers has three different support groups. Each group works cases for their region only.
How can the System Admin ensure that all the Support Representatives within each region can manage cases generated from only their region in a private org?

Answer options

• A. Create a Support Representative role for each region.
• B. Create territory members for each region.
• C. Create a queue for each region.
• D. Create a predefined case team for each region.

Correct answer: B

Explanation

The correct answer is B because creating territory members allows the System Admin to define which representatives can access cases based on their geographical regions. Options A, C, and D do not provide the same level of region-specific access control for managing cases.