Salesforce Platform Developer I (legacy) — Question 263

Cloud Kicks has a multi-screen flow that its call center agents use when handling inbound service desk calls.

At one of the steps in the flow, the agents should be presented with a list of order numbers and dates that are retrieved from an external order management system in real time and displayed on the screen.

What should a developer use to satisfy this requirement?

Answer options

• A. An Apex REST class
• B. An Apex controller
• C. An outbound message
• D. An invocable method

Correct answer: A

Explanation

The correct answer is A, as an Apex REST class allows for real-time retrieval of data from external systems through RESTful web services, which is essential for displaying the order numbers and dates. The other options, such as an Apex controller and an invocable method, do not specifically facilitate real-time data retrieval from external systems, while an outbound message is primarily used for sending notifications rather than retrieving data.