Salesforce Platform Developer I (legacy) — Question 210

When an Account's custom picklist field called Customer Sentiment is changed to a value of `Confused`, a new related Case should automatically be created.
Which two methods should a developer use to create this case? (Choose two.)

Answer options

• A. Process Builder
• B. Apex Trigger
• C. Custom Button
• D. Workflow Rule

Correct answer: A, B

Explanation

Process Builder and Apex Trigger are both capable of executing complex logic and creating records automatically based on field changes. Custom Button and Workflow Rule do not provide the necessary functionality to create a new Case in response to a change in a picklist field in this scenario.