Salesforce Platform Developer I (legacy) — Question 163

Universal Containers uses Service Cloud with a custom field, Stage__c, on the Case object.

Management wants to send a follow-up email reminder 6 hours after the Stage__c field is set to "Waiting on Customer". The Salesforce Administrator wants to ensure the solution used is bulk safe.

Which automation tool should a developer recommend to meet these business requirements?

Answer options

• A. Record-Triggered Flow
• B. Entitlement Process
• C. Einstein Next Best Action
• D. Scheduled Flow

Correct answer: A, D

Explanation

The correct answer is Record-Triggered Flow because it allows for real-time processing of records and can handle bulk updates safely. Scheduled Flow is also a valid option but does not directly respond to the change in the Stage__c field, making Record-Triggered Flow the more appropriate choice. Entitlement Process and Einstein Next Best Action do not provide the necessary capabilities to automate follow-up emails based on field changes.