Salesforce Sales Cloud Consultant (legacy) — Question 8

An Administrator wants to make a list of all prospects who complete the Contact Us form but only wants them to be added the first time they complete the form. If a prospect is ever removed from the list, they shouldn't be able to get added back to it.
What is a recommended way to create this type of list?

Answer options

• A. Use a completion action on the form to automatically add anyone who completes it to the list.
• B. Use a dynamic list that matches prospects as they complete the form.
• C. Use an automation rule where prospects who complete the form will match the rule once and be added to the list.
• D. Use table actions to add prospects who have completed the form to the list.

Correct answer: B

Explanation

The correct answer is C as it ensures that prospects are only matched to the rule one time and are subsequently added to the list, preventing re-entries. Option A would repeatedly add prospects each time they complete the form, which is not desired. Option B suggests a dynamic list, which would continue to include prospects even after removal, contradicting the requirement. Option D does not address the condition of limiting prospects to a single entry.