Salesforce Sales Cloud Consultant (legacy) — Question 30

What step type should be used in engagement studio if a user wants to branch prospects down two paths based on actions taken on a marketing asset?

Answer options

• A. Rule
• B. Action
• C. Trigger
• D. Wait

Correct answer: B

Explanation

The correct answer is B, Action, as it allows for branching based on specific actions taken by the prospects. Options A (Rule) and C (Trigger) do not provide the same level of interaction-based branching, while D (Wait) is not relevant for immediate path decisions.